2016 – 2019
Assistant Director of Office of Customer Experience Management
Job Description & Key Responsibilities
- Establish managing plans and strategies for the department in accordance with the company’s missions
- Design and implement the Standard Operation Procedures (S.O.P) for all business units in the group.
- Research and analyze customer behavior for establishing customer experience.
- Design and develop internal service auditing System.
- Develop customer satisfaction survey along with spread sheet / database. From the Spread sheet /database, produce findings of the customer satisfaction in report / graph form.
